Returns Policy

Returns Policy

Returns

At FreshKnots floral arrangement is handcrafted with care and attention to detail. Due to the perishable nature of flowers and the custom nature of our designs, we do not accept returns or offer refunds once an order has been placed.

All Sales Are Final

• All purchases are final and non-refundable.
• We do not accept returns of fresh flowers, plants, or custom arrangements.
• Changes or cancellations are not permitted once an order is confirmed and in preparation.

Quality Assurance

If there is ever an issue with the quality or condition of your flowers upon delivery, we ask that you:

• Contact us within 2 hours of delivery at customer.care@freshknots.in
• Share clear photos of the product and packaging
• Ensure the flowers are kept in water and a cool environment while we review the concern

We will assess the situation and, at our sole discretion, may offer a replacement if we determine that the product did not meet our quality standards at the time of delivery.

Delivery Responsibility

Please ensure that the recipient’s address and availability are accurate at the time of order. We are not responsible for:

• Incorrect delivery addresses
• Unattended deliveries where flowers are exposed to heat or damage
• Delays due to unforeseen circumstances beyond our control

Need help?

Contact us at customer.care@freshknots.in for questions related to refunds and returns.